Frequently Asked Questions

What is NOMAD?

NOMAD is a unique mobile application that connects customers to food trucks. With NOMAD, customers can:

 

  • Discover real-time location of food trucks.

  • View food truck profiles, menu items, specials and sold out dishes.

  • Order and pre-pay for their food.

  • Receive an alert when their food is ready, skipping the line at the truck.

  • Tip the food truck after their order is received

 

What kind of device do I need to use NOMAD?

NOMAD is available for download now for both Android and Apple iOS app stores.

 

I love this idea! Where is NOMAD available?

NOMAD is available beginning September 2018 for users in the New Orleans area. We hope to have trucks across Louisiana taking orders on NOMAD through the end of 2018. We plan to expand nationwide in 2019.

 

Sounds great! How much does NOMAD cost?

Users are charged a small $0.99 fee to order through NOMAD. Compare that to other meal ordering services whose user fees range from $5 to $20, and it's a steal!

 

Am I able to tip the truck?

Absolutely! After you pick up your order, you'll have the option of leaving a tip to reward the truck team for a job well done.

 

What forms of payment do you accept?

We accept payment from all major credit and debit card companies (Visa, Mastercard, American Express and Discover).

 

I have a concern with my order. How do I get in touch with NOMAD?

Sorry to hear that. Open the app and select "HELP" on the lefthand menu. Then, follow the directions for submitting a claim. Someone on our team will be in touch shortly to solve your issue. 

 

I own or operate a food truck, and I'd like to use NOMAD. What do I do?

We'd love to work with you! Please email trucks@nomadfoodtruckapp.com to receive more information. Someone will get back to you ASAP.

© 2018 Bienville Software, Inc. PO Box 750627 New Orleans, LA 70175
 

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